Refund Policy

Last updated: September 2025

We want you to love StackTrim. This policy explains how refunds work for subscriptions purchased through our site.

1) Free Trial & Evaluation

If a free tier or trial is available, please use it to evaluate StackTrim before upgrading. Trials may be limited by features or time.

2) Eligibility for Refunds

First-time purchases: We offer a 14-day refund window from the initial charge if the product did not meet your needs and you have not materially used paid features to derive substantial value (e.g., multiple completed audits or large exports).
Renewals: Renewal charges are generally non-refundable. If you forgot to cancel, contact us within 7 days of the renewal and we’ll review on a case-by-case basis.
Annual plans: Prorated refunds are not guaranteed. We may provide a partial, prorated refund at our discretion if no substantial usage occurred after renewal.

3) Non-Refundable Situations

Charges older than the stated windows above.
Accounts with significant usage after billing (e.g., multiple audits, exports, or team onboarding).
Promotional, beta, or early-access pricing clearly marked as non-refundable.
Fees paid to third parties (e.g., banking or integration partners) that we do not control.

4) How to Request a Refund

Email support@stacktrim.com from your account email with:

Your organization name and account email
Invoice number or last 4 digits of the card
Reason for the request

We aim to respond within 2 business days. Approved refunds are processed to the original payment method by Stripe; bank posting times may vary.

5) Managing Your Subscription

You can cancel at any time via your Customer Portal (Stripe) or by contacting support. Cancellations take effect at the end of the current billing period unless otherwise stated during checkout.

6) Chargebacks

Please contact us first to resolve any issues. Filing a chargeback without contacting support may delay resolution. We may suspend accounts that initiate unfounded chargebacks.

7) Failed or Disputed Payments

If a payment fails, we may retry the charge and notify you to update your payment method. Access may be limited until payment succeeds.

8) Regional Rights

If local laws (e.g., EU/UK consumer rights) grant you additional mandatory protections, those rights will apply. This policy does not limit non-waivable statutory rights.

9) Contact

Questions? Email support@stacktrim.org.